Policies

 

 

Silver lining 2020 update: I now only ship courier at a flat rate of Eu25/$27 - your piece will be with you in THREE DAYS! YAHOO

Thank you for taking the time to read my policies.

Bring Me My BattleAxe is a one-person artist-run studio and I am committed to the weirdos, monsters and trouble-maker space highwaymen who purchase my work and wear it around the world (and beyond) so here are some questions you may have.

Should you have any more q's please reach out to me at lisa@bringmemybattleaxe.com and I will answer them with the swiftness of a sphinx (but considerably nicer I assure you)

Payment

All major credit cards and Paypal are accepted! 

Lay-away
I accept no-interest lay-away payment , here are the terms for you to peruse:

I accept layaway via Paypal partial payment invoicing, over a time frame six weeks or less. I will need your full shipping address in order to invoice you as it needs to be on the invoice (local invoicing laws). You'll be able to pay it at whatever times you like, but there'll be a minimum first payment (usually a third)

I am only able to offer layaway on items that have been in the shop for at least 24 hours, meaning I cannot offer layaway on items just-launched, it's just logistically difficult.

Important: All layaway sales are final and non returnable, and individual payments are not refundable should final payment not be honoured.
Once the payment has been completed in full, it will be shipped out to you.

If something's caught your eye, shoot me an email/IG DM and we can make it happen.

Shipping 

2020 update: All orders now ship courier for a Eu25/$27 flat rate, which is a steal. You will have your piece in as little as three days (four for more distant corners). Of course be aware that if your item needs to be custom-finished it will need time to get made. So tag that onto the time.. I'm looking at you late-birthday-present-getters!

The customs form on the packet, albeit in the tiniest print i can get away with, will describe the contents and their value - so please send it to your most reliable and safe address.

PS: I do not currently ship to all countries. I export only to USA, Canada, Australia and select European countries. If you do not see your country in the drop-down, hit me up it might be an oversight.

Taxes/ Import duties

My studio is located in the European Union. *cue Beethoven's Ode To Joy*

Please be aware this might mean you will need to pay importation duties/taxes on receipt, which will be your responsibility to pay. Now here's the thing - not all Government/Postal systems collect duties under a certain fiscal treshold, and some that do let smaller packets slip by - But all countries have different laws and customs and it is your duty (if you will excuse the pun) to look up yours.  Bear in mind that you might be likelier to pay customs fees on things shipped by courier.

EU customers: Your prices are shown including VAT, and you will see the relevant breakdown when you checkout. We gotta pay that piper, man... *EYEROLL*

If your order makes a round trip

On occasion, if you leave your item at customs or the post office (most will only keep it for seven to fifteen days before sending it back) and it gets sent back. This is adding danger to the jewelry unfortunately. Once it gets back to me, I'll be happy to ship it out to you again but you will be responsible for repaying the shipping fee. 

Returns and Exchanges

Please read the listing carefully. I try to be as exhaustive as possible in each listing and 'surprises' are almost always the result of skimming listings. This includes the size of the item, length of chain, and ring size.

You are buying a precious item over the internet - Do not guesstimate your size or impulse-buy as I will not be able to accept returns on pieces that do not fit as you expect or for 'buyer's remorse'. 

In the case of serious dissatisfaction with your order, make sure you contact me  within 14 days of delivery and we can come up with a solution. 

Returns are not accepted on custom orders. This includes custom ring sizes.

Buyers will need to ship items back in secured and trackable manner and will be refunded on receipt of the item.

In the Unlikely Event...
Please order with confidence. It happens extremely rarely that a courier package goes missing - but if the package or jewelry is damaged in transit, or the tracking information shows something has gone awry, please contact me and I will do the utmost to trace the package or refund you. My aim is for you to be delighted with your purchase and it is my responsibility, to have it reach your lovely claws.

Materials

I only use sterling silver 925 or fine silver unless otherwise stated, plus patination to make it appear aged.

FAQ:

General Care:

BattleAxe jewels are made with sturdiness and longevity in mind, but  it's important you do not wear these swimming, bathing, advanced chemistry, deep-sea diving, naked colloseum wrestling etc. In short, avoid chemicals of all kind and rough-and-tumble.

If they snag onto something, necklaces WILL tear - and if dropped, stones and enamel will chip. If you step on a ring with a doc marten boot it might get squeezed into a sad 'u' shape (true story).

Having said that, I will try to repair your piece for a reasonable fee should something befall it, or come up with a way to patch it up. Just email me, don't worry, I'm not going to freak out at you.

The patina will eventually wear off and alter (speedier with some skins than other) but it won't be difficult to repatinate either, just contact me on lisa@bringmemybattleaxe.com.

Sterling also naturally darkens and stains with time. I would not go at it with a polishing cloth like you are trying to summon a genie unless you really know what you are doing because more often than not people scratch their jewelry when they try to remove tarnish they don't like.

"I'd like something custom from you!"

At the moment, I am not taking custom orders (not being precious - it's just too stressful!)

Any issue, drop me a line here lisa@bringmemybattleaxe.com and let's discuss!

 Or if that's too formal, DM me on instagram:
www.instagram.com/bringmemybattleaxe