Thank you for taking the time to read my policies.
Bring Me My BattleAxe is a one-person artist-run studio and I am committed to the weirdos, monsters and trouble-maker space highwaymen who purchase my work and wear it around the world (and beyond) so here are some questions you may have.
Should you have any more q's please reach out to me at email@example.com and I will answer them with the swiftness of a sphinx (but considerably nicer I assure you)
All major credit cards and Paypal are accepted!
Lay-away: I offer no-interest lay-away payment via Paypal partial payment invoicing. If something's caught your eye, shoot me an email and we can make it happen. All layaway sales are final and non returnable. Once the payment has been completed in full, it will be shipped out to you.
My studio is located in Malta - a collection of ancient-temple-studded limestone islands in the crystal Mediterranean sea, home of the nymph Calypso. It is in EU.
Safe: All orders ship securely by default - trackable and insured worldwide.
I want you to order with peace of mind. Someone will need to sign for them on arrival - if you are not home to receive it, it will need to be picked up at the post office within 7 days of it being kept for you. I offer this shipping at a flat rate of €10/€15.
The customs form on the packet, albeit in the tiniest print i can get away with, will describe the contents - so please send it to your most reliable and safe address.
Speed: The default shipping method takes around 2 weeks depending on your location - but bear in mind that some destinations will take longer (due to longer customs processing). If you are purchasing as a present please do not cut it too fine.
Courier (fast) delivery is available and ranges from €25-€45 depending on location, with EMS, with delivery from 7 working days of shipping. This is super safe, and fast. You can choose this as an upgrade on checkout to see what it looks like for your location.
I don't make money on the shipping end of things my dears and only keep from offering cheaper unregistered and uninsured options because it would be too stressful for the both of us - it's art we're talking about!
Taxes/ Import duties
My studio is located in the European Union.
Please be aware this might mean you will need to pay importation duties/taxes on receipt, which will be your responsibility to pay. Now here's the thing - not all Government/Postal systems collect duties under a certain fiscal treshold, and some that do let smaller packets slip by - But all countries have different laws and customs and it is your duty (if you will excuse the pun) to look up yours.
EU customers: At the time of writing VAT is not charged.
If your order makes a round trip
On occasion, if you leave your item at customs or the post office (most will only keep it for seven days before sending it back) and it gets sent back. This is adding danger to the jewelry unfortunately. Once it gets back to me, I'll be happy to ship it out to you again but you will be responsible for repaying the shipping fee.
Returns and Exchanges
Please read the listing carefully. I try to be as exhaustive as possible in each listing and 'surprises' are almost always the result of skimming listings. This includes the size of the item, length of chain, and ring size.
You are buying a precious item over the internet - Do not guestimate your size or impulse-buy as I will not be able to accept returns on pieces that do not fit as you expect or for 'buyer's remorse'.
In the case of serious dissatisfaction with your order, make sure you contact me within 14 days of delivery and we can come up with a solution.
Returns are not accepted on custom orders.
Buyers will need to ship items back in secured and trackable manner and will be refunded on receipt of the item.
In the Unlikely Event...
If the package or jewelry is damaged in transit, or the tracking information shows something has gone awry, please contact me and I will do the utmost to trace the package or refund you. My aim is for you to be delighted with your purchase and it is my resposibility, to have it reach your lovely claws.
I have started hallmarking all my pieces, but older pieces or mixed-media pieces are not hallmarked, so read the listing description for materials information.
I only use sterling silver 925 or fine silver unless otherwise stated, plus patination to make it appear aged.
BattleAxe jewels are made with sturdiness and longevity in mind, but please note it's important you do not wear these swimming, bathing, deep-sea diving, naked colloseum wrestling etc. In short, avoid chemicals of all kind and rough-and-tumble.
If they snag onto something, necklaces WILL tear - and if dropped, stones will chip. If you step on a ring with a doc marten boot it might get squeezed into a sad 'u' shape (true story).
So just play in a queenly My-Fair-Lady style (after the makeover mind!) manner.
Having said that, I will try to repair your piece for a reasonable fee should something befall it, or come up with a way to patch it up. Just email me, don't worry, I'm not going to freak out at you.
The patina will eventually wear off (speedier with some skins than other) but it won't be difficult to repatinate either, just contact me on firstname.lastname@example.org.
Silver also naturally darkens and stains with time. I would not go at it with a silvo-style polishing cloth unless you really know what you are doing because more often than not people scratch their jewelry when they try to remove tarnish they don't like.
"I'd like something custom from you!"
At the moment, I am happy to recreate previous designs in my portfolio with your choice of stone, or small edits. Completely new designs just for you I am not however creating at his time (not being precious - it's just too stressful!)
Drop me a line here email@example.com and let's discuss!
Or if that's too formal, DM me on instagram: